kdp

[Admin1]

KIVU DESTINATION PROMOTORS (KDP)

PERSONAL NAME, Bacamuvyuma Eraste, Founder and Chairman, Rwanda
Location Rubavu, Rwanda
Phone +250 781 952381 / WhatsApp +250 781 952381
Email [email protected]
Forum Webpage www.forum-goodhands.org/forum/rwa/web-a250/2566-kdp

MISSION STATEMENT
Inspire all people to protect and conserve birds and Bird habitats by empowering young birders and ensuring a sustainable avifaunal development.

[Admin1]

Image 1
Our young women and men Birders were walking from birding practices.

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Our bird guides get out their homes to identify urban birds and increase their birding skills.



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Women cannot lag behind in avi-tourism development, we train them to become bird guides professionals.

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We help our kids to develop their skills on birding and set their goals.

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We take always them out in the forest for their best practices.

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Our bird guides on field seeking the spotted birds in the field guide.



Image 7
Our young men and women are boating in Lake Kivu for bird photography.

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In boat for water birds identification practice.

[Admin1]

Image 9
Our young men and women take an excursion for some plant identification practices.

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Birds give you a chance to connect with nature and leave you conservation ethics.



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Our young birders were gathered for birding and bird conservation tips.

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We empower our young women to become professional guides.

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Contact

• Kivu Destination Promoters
• Rubavu, Western Province, Rwanda
• Course Title: Tour guiding process and skills
• By Mr. BACAMUVYUMA Eraste
• Phone: +250781952381
• Email; [email protected]

Course description

Through this course the student understands how tour guiding is processed, how to handle tourism logistics. Specific emphasis is on identification of tourism products, preparing a tour and guiding. These areas to be studied help students to relate the concepts learned in areas of business such as entrepreneurship to tourism.

Course objectives

The course objective is to train those who are interested in tour guiding to be professional tour guides with emphasis on tour leading and salesmanship.

Learning outcomes

Upon completion of this course, the student will be able to:

1. Acknowledge the crucial relationships of various tour components such as transportation, lodging, dining, sightseeing, attractions and shopping.
2. Identify tour distribution channels
3. Understand and be able to apply knowledge for working in tour planning, tour sales and other tourism industry.

Tour guiding process and skills

• Tour guiding is associated with identifying local tourism logistics and interpreting them.
• Guiding skills are all about providing visitors with tourism logistics to meet their needs.
• Tourism logistics is the science of planning, control and management of tourism operations.

Identifying tourism logistics

Natural attractions

• Landscapes
• Mountains
• Forests
• Lakes and rivers
• Beaches and sea
• Special flora species
• Special fauna species

Historical & cultural attractions

• Houses
• Museums
• Temples or churches
• Parks
• Music and performance
• Foods
• Clothes
• Festivals
• Local markets

Key tourism services at a destination

• Hotels
• Restaurants
• Entertainment facilities
• Tour and travel facilities
• Shopping facilities
• Fitness and spa facilities

Tourism related government services

• Transport (road, train, airport, harbor)
• Energy (electricity, water supply, fuel)
• Communication (telephone, mobile phone, internet)
• Banks / ATM
• Health care (hospital, clinic)
• Police
• Embassy offices

How to read a tourist map base on key points

• Direction: S, N, E, W; NW; NE; SE; SW
• Scale
• Symbols
• Distance
• Tourism elements
• Itinerary
• Travelling time
• Attractions
• Services and activities
• Stop over points

Identify local tourism products

• Attractions
• Activities
• Accommodation services
• Restaurants
• Package tour and travel services

Tour planning principle

• Timing
• Distance
• What to see and to do
• Where to eat

Preparation for tour

• Knowing which kind of guests to expect
• Organizing information on attractions, hotels, etc.
• Explaining and selling planned excursion programme
• Having all documents and other associates ready
• Keeping time and with correct uniform
• Arranging meeting point with suitable setting
• Making sure drinks and accompaniments are ready

Receiving visitors

• Greet a visitor the minute he or she arrives
• Present all you prepared for her/him
• Attend the visitor with all your heart
• Visitors with appointments should not wait
• Be friendly while attending to unscheduled visitors
• Pay attention to visitors with language barriers
• Avoid sharing confidential information
• Never judge visitor’s country of origin by color

TOUR GUIDING Physical Aspects of Guiding

These are the fundamental techniques of basic guiding that a company should assume from a guide that they hire THEY include:
• Posture and Body Position
• Eye Contact and Smile
• Group Position
• Pace and Tone of Delivery
• Annunciation and Voice Projection
• Confidence and Authority
• Personal Dress and Hygiene

Guiding visitors

• Nature tour guide services; including interpretation of all natural attractions ranging from wildlife to landforms.
• Culture tour guide services; including interpretation of all cultural attractions ranging from intangible to tangible features.
• Heritage tour guide services; including interpretation of historical features ranging from oral legacies to material features.
• Corporate tour guide services; including interpretation of business opportunities ranging from production to service

Role of tour guides

Since they speak the language of customers, guides also appear as relationship catalysts between visitors and local residents, enabling communication, comprehension among other roles:
• Mobilizing the tour group.
• Communicates to the tour group.
• Interprets to the tour group.
• Coordinates the group activities.
• Cultural mediator.

Challenges to tour guide

• Accidents to tourists during field activities e.g. snake bites, falling during nature walks and mountaineering etc.

• Cultural differences associated with language diversities and behaviours
• Time keeping by some tourists is not on their side
• Control of the group is very hectic e.g. some are drunkard others are aggressive/rude.

Contd,,,,

• Traffic jams in the case of city guides
• Interlopers i.e. the gatecrashers. The intruders from other tour groups mix at a particular site.
• “I know all” tourists may cause confusion within the group tour
• Weather changes that may affect tourist activities e.g. rain, snow falling
• Road network system that may affect the tour circuit

Tourist pre-briefing, briefing and debriefing

Pre-briefing; it is the way of giving information or instructions to the tourists about the tour to undertake.
Briefing; it is the process of presenting information to tourists before the actual tour.

Kind of reports the guide have to do:

• Basic verbal reporting
• Writing a technical report
• Writing a customer report
• Giving back travel items
• Associated costs claiming

[rwa-bacamuvyuma-e1]

We are a dynamic organization that supports local communities and students through our different programs and services.
We strive to make sure that we apply principle of environmental justice with everyone we work with /for and the environment we work in.
We frame our activities into two essential areas:

1. Environmental development and;
2. Socio-economic development to:

• Train responsible women and men capable of opting and acting with full knowledge of the social, moral, economic and environmental problems.
• Contribute to the realization of better being of the individuals and the community in their frame of life.
• Promote knowledge, skills , attitudes and values necessary to become aware of the social and moral changes of our time
• Fight against poverty in all its forms and consequences: Hunger, malnutrition, youth prostitution, early pregnancy, drug use …
• Help youth find answer to the real life issues that affect them.

[rwa-bacamuvyuma-e1]

COURSE TITTLE: TOUR OPERATIONS MANAGEMENT

Course description

Through this course the student understands:

• How to practically organize and manage tourism business. This course unit introduces the student to the business in tourism industry and how to manage, prepare, market and organize tours and holidays. This course teaches important skills about tour operations management at the national and International levels, including relationship between tours and other segments of the tourism industry.

Course objectives

The course objective is to train those who are interested in tour operations to be professional tours operators with emphasis on tours planning and salesmanship.


TOUR OPERATIONS

Definition of key concepts:

Tour operation: Tour operation, is the activities that has to be performed before conducting a tour.

A Tour: A long journey including the visiting of a number of places in sequence, especially with an organized group led by a guide.


Tour Operator: Tour Operators liaise with service providers and combines them ready for sell to customers at a profit.
A tour operator typically combines tour and travel components to create a holiday.

Typical work activities/Roles of tour operator

Responsibilities of the job vary according to the time of year and size of employer, but generally include:
• Welcoming groups of holidaymakers at their starting point and announcing details of travel arrangements and stop-over points;
• helping with passport and immigration issues;
• assisting Tourists check-in and settle into their accommodation;
• communicating a range of information on itineraries, destinations and culture;
• informing passengers of arrival and departure times at each destination
• making sure all travel arrangements run according to plan and that accommodation, meals and service are satisfactory;
• ensuring that the tour is running smoothly for individual members of the group;
• liaising with hotels, coach companies, restaurants and other clients;
• advising about facilities, such as sights, restaurants and shops, at each destination;
• Occasionally making accommodation bookings on proposed dates;
• organizing and attending tourism events, conferences, workshops, seminars and exhibitions;
• liaising with coach operators, airlines, hoteliers and resort reps
• confirming customer names with airlines/hotels
• Collecting, evaluating and responding (as appropriate) to customer feedback
• Marketing holidays to clients via travel agents, websites, brochures and television advertising
• handling bookings, invoicing and issuing of tickets



Key skills for tour operators and guides

• A demonstrable interest in travel
• Physically fit
• Trustworthy
• People oriented- interest/hospitable
• Leader
•Updated with current trends
• Knowledge of key holiday destinations
• Excellent interpersonal skills-rapport
• Communication skills
• Customer service skills
• Problem solver
• Organizational skills
• IT skills
• Good time management skills
• Fun maker
• Decision maker in relation to funds, time and company policies

Other attributes/characteristics of tour operators

• Innovative,
• up-to-date,
• Quality product (Quality is important, without quality – we won‘t be back)
• Consistency,
• Uniqueness,
• Friendliness,
• Patience,
• Flexibility,
• Adaptable to the times.
• Sincerity and hospitality
• Energetic
• Resilient

Challenges of the tour operator

• Bureaucracy
• Difficult to obtain capital
• Competition
• Seasonality
• Poor infrastructure
• High tax
• Poor technology
• Lack of education and skills
• unstable economic condition
• Corruption and misuse of funds Components of a tour package

Types of tour operator

Inbound tour operator: Tour operators who deal and handle directly inbound foreign tourists, provide them various services on their arrival and departure such as transfer, accommodation, transportation, sightseeing, entertainment, currency, insurance services etc. are known as inbound tour operators.

Outbound tour operator: The outbound tour operator sells a package tour to an individual or a group of people of his own country to another country or a number of countries for a specific pre-decided period.

Domestic tour operators: Generally, domestic tour operators operate within the boundary of home country and cater the diverse needs of individual and group travelers.

Ground operator/Receptive operator: Ground operator is also referred to as reception operator‘. Ground operators are normally expected to provide land arrangements at a particular destination.

Motor coach tour operators: These create the tour, usually for a week or more duration. The obvious reason for being called motor coach operators is the means by which persons are transported to the destination and back. By aligning with a motor coach tour company a group or an individual can leave via different gateway cities as the starting point for the tour and travel for a long stretch of time to see other parts of the city, province or country.

Intermodal operators: These operators combine more than one mode or form of transportation. The tour may have a combined element of motor coach, aero-plane, ship or rail. With this type of tour, there is greater diversity of the tour package.


Types of tours

Escorted tours:
Escorted tours are normally conducted by a tour director who takes care of all services from beginning to end of the tour.

River Cruise:
A River Cruise is basically a tour that is conducted on a small or medium sized cruise-ship and travels via rivers instead of rail or road e.g. River Nile cruising

Tour and Cruise: This is a tour or independent vacation that also has an accompanying cruise. The cruise is at least 3 nights or more. Tours with a one day or overnight cruise are simply considered Escorted Tours.

Rail Tour: Rail tours offer a unique type of vacation in which much of the transportation is conducted via rail.

Guided/Hosted Tour: Guided Tours are somewhat similar to Escorted tours but passengers are greeted by a local representative rather than a Tour Director and will not be escorted to all activities and functions. This style is ideal for people who want some freedom but still have the comfort of a guide.

Small Ship Cruising: Small ship cruises take travelers where big ships simply cannot, such as to the exotic Galapagos Islands, where colorful birds and reptiles make their home in this remote location.

Locally Hosted tours: Every service you receive will be hosted by a local representative or by a bilingual tour guide View the following websites and make notes on what is involved in being a cruise ship tour guide.

Private Tour: It is based on private transportation and private services of a bilingual tour guide. Each transfer or tour you receive will be in a similar basis. The private transportation cannot apply if you have to take the train or the boat or several other transportation options where you will need to charter a train or a boat to provide 100% private services.

TOUR PLANNING

Tour package

A Package tour is a travel package consisting of a combination of at least three of the following components: transport, accommodation and attractions.

How to Organize Package Tours
Package tours are excursions or holidays which package a variety of services together to make a single, combined trip. Commonly they combine such things as transport, accommodation and meals.


Tour planning stages
The following stages ensure effectiveness of developing holidays (Beard & Leckie 2012).

1. Research for destination
2. Developing tour itinerary
3. Negotiation
4. Price determination
5. Marketing of the tour package
6. Execution of tour

Packaged tours typically include:

• • All transfers between airports/stations and hotels
  • Accommodation with private facilities, as specified Cruises
  • Food and beverage
  • Transport
  • Entrance fees to attractions
  • Recreational activities

Tour planning Factors to consider when planning a tour

• Reason of travelling (Why exactly are you traveling)
• Where you‘re going
• Funding, Health and safety
• Travel documents
• Getting the right gear is critical.

Preparation of tour itineraries

An itinerary is complete travel schedule, as well as the itemized route of means of transport, list of accommodation to use and activities to undertake: commonly described as tour programme.
There are three types of itineraries

1. Skeletal: proposed and preliminary schedule of activities.
2. Technical: specifies the details,
3. Descriptive- provides a narrative of a planned activities and destinations visited.

Factors to consider when planning and writing an itinerary

• Characteristics of group members such as age, special needs and special skills.
• Purpose of the trip (title).
• Length of time the trip will last,
• Distance, transportation, and destination.
• Indicating a stopover points especially those enroute to the destination.
• Balancing activities (morning more vigorous activities, evening lighter activities).
• Season of the year (low/high).
• Accommodation.
• Chronological order ( not zigzag).
• It should not be overcrowd .
• Creating free time for tourists to engage in their personal activities (shopping, relaxation).
• Time description has to be considered (in the morning,,,,,afternoon,,,,,,evening)

• Using a strong descriptive language about attractions to entice tourists.
• Date

Tour costing and Pricing

The price of a tour is based on three things:

• The Trip Cost: cost of Meals, transportation, accommodation and activities
• Your Margin profit (normally 10%) and tax fees.

Margin profit +tax+ Trips Costs = Price of your trip


END OF PROGRAM

THANK YOU.